1. problem description
**The web side cannot preview the video, as shown in the figure below- the web side cannot preview the video, as shown in the figure below **
2. operating instructions
2.1 native browser cannot preview video
- 1 . Confirm that the equipment protocol and manufacturer type are selected correctly;
- 2 . Check the IP and port configuration of the streaming media server, as shown in the following figure. The LAN address, device service address 1 and device server address 2 should be set as the local address.
2.2 Internet Browser Cannot Preview Video
- 1 . Confirm that the equipment protocol and manufacturer type are selected correctly;
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2 . login server port configuration, port configuration error will cause the WEB and mobile phone can not preview the video, and the client is normal;
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3 . Whether the IP and port settings of the streaming media server are correct; To preview the video on the external network, the client server address of the streaming media server needs to be set as the public network IP of the server, and the port should be consistent with the previous configuration of the server software.
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4 . Confirm 6602 and 6604,1078 whether the port mapping of equipment 6631- 6635 is successful. Run CMD to enter DOS command window, use Telnet command, and test one by one. The specific operation method can refer to the port test description document.
HB old equipment cannot preview video:
- HB old devices can preview videos normally before upgrading, but cannot preview videos after upgrading. The new version defaults to 1078 devices and directly uses 1078 protocols to interact with devices. The old HB equipment needs to use the 808 protocol, and the media uses the ttx protocol. In the equipment management, the protocol can be selected as the ministry standard 2011 or the ministry standard Beidou, and the manufacturer can be selected as HB.
